Policies

Disclaimer

The reflections, journal prompts, Reiki sessions, and other practices shared on this website are offered from personal experience and professional Reiki practice. They are intended to support reflection, relaxation, and personal awareness.

 

They are not medical advice and do not replace diagnosis, treatment, or care from qualified healthcare professionals. If you have physical or mental health concerns, or if you are experiencing distress, please seek support from an appropriate healthcare provider or emergency service.

 

By engaging with this content, you acknowledge that you are responsible for your own wellbeing and for seeking professional support where needed.

Terms and Conditions

Last updated: 15 June 2026

Welcome, and thank you for being here. These Terms and Conditions explain how this website and its services work. By using this site or placing an order, you agree to the terms below. If anything feels unclear, you’re always welcome to get in touch before booking or purchasing.

 

1. About Me

This website is run by Chloe Boyle, sole trader, based in Scotland, UK.

 

2. What I Offer

Through this website I offer:

• Distance Reiki sessions
• Oracle card readings
• Journaling content, reflective writing, and community resources
• Occasional small batch intentional handcrafted items
• Custom memorial products created to order

All services and products are provided online unless otherwise stated.

 

3. Distance Reiki Disclaimer

Distance Reiki is a complementary, spiritual practice intended to support relaxation, reflection, and personal wellbeing.

It is not a medical treatment and does not replace advice, diagnosis, or care from qualified medical or mental health professionals.

By booking a session, you confirm that you understand and accept this.

 

4. Oracle Card Readings Disclaimer

Oracle card readings are offered as a tool for personal reflection, insight, and self-exploration. They are not intended to predict the future or provide medical, legal, financial, relationship, or mental health advice.

Any decisions made following a reading remain the responsibility of the individual receiving the reading. If you require professional advice or support, please seek guidance from an appropriately qualified professional.

 

5. Quiet Heart Coins and Keepsakes Disclaimer

Quiet Heart Coins and similar keepsakes are offered as handcrafted items intended to support reflection, comfort, and personal wellbeing.

They are not medical devices and are not intended to diagnose, treat, cure, or prevent any physical or mental health condition.

Experiences, emotions, and personal meaning may vary from person to person. These items are offered as keepsakes and personal reminders rather than healthcare products.

 

6. Journaling, Blog, and Community Content

Any written content, prompts, reflections, or resources shared on this site are for informational and personal reflection purposes only.

They are not therapy, counselling, or medical advice.

By engaging with this content, you acknowledge that you are responsible for your own wellbeing and for seeking professional support where needed.

 

 

7. Orders and Payment

• All prices are listed in GBP unless stated otherwise
• Payment is required in full at the time of purchase
• Booked services are confirmed once payment has been received and a booking confirmation has been issued.
• Orders will not be processed until payment has cleared

I reserve the right to decline or cancel an order where necessary. If payment has been taken, a full refund will be issued.

 

 

8. Custom Memorial Products

Memorial items are created with care and sensitivity and are usually made to your specifications.

Because these products are custom-made:

• Cancellations and refunds are not available once production has begun
• If your item arrives damaged or faulty, please contact me within 14 days so we can arrange a replacement or appropriate solution

I understand the emotional importance of these items and encourage you to reach out with any questions before ordering.

 

9. Digital Products and Booked Services

For digital products and booked services (including Reiki sessions):

• Access is provided as described at the time of purchase
• Refunds are not offered once content has been accessed or a session has taken place, unless required by law

Your statutory rights, including any applicable 14-day cooling-off period, are explained in the Refund Policy below.

 

 

10. Intellectual Property

All content on this site, including audio, text, designs, images, and downloads, is owned by me, Chloe Boyle, unless otherwise stated.

You may not copy, reproduce, or distribute any content without my written permission.

 

 

11. Online Conduct and Community Engagement

I aim to create a respectful and supportive environment across this website, social media pages, email communications, and other platforms connected to this business.

When engaging with content, comments, messages, reviews, or community discussions, please be respectful of others.

Harassment, abusive behaviour, discrimination, spam, misleading information, promotional content or behaviour intended to disrupt the experience of others may be removed without notice.

I reserve the right to moderate comments, remove content, restrict access, block accounts, or discontinue communication where behaviour is inappropriate, harmful, or inconsistent with the values of this space.

 

 

12. Limitation of Liability

I take care to provide services and products thoughtfully and honestly. However, to the fullest extent permitted by law:

• I do not guarantee specific outcomes
• I am not liable for any indirect, incidental, or consequential loss or harm resulting from the use of this website, services, or content
• Nothing in these terms limits liability where it would be unlawful to do so

 

13. Force Majeure

I am not responsible for delays or failure to perform obligations caused by events beyond my reasonable control, including illness, technical issues, platform outages, or acts of nature.

 

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Scotland, and any disputes will be subject to Scottish courts.

 

15. Changes to These Terms

I may update these Terms and Conditions from time to time. The latest version will always be available on this page, and I encourage you to check it occasionally.

Privacy Policy

Last updated: 15 June 2026

 

Your privacy matters. This policy explains what personal information I collect, how it’s used, and how it’s protected.

 

1. Who I Am

This website is run by Chloe Boyle, sole trader, based in Scotland, UK. I am responsible for how your personal data is handled.

 

2. What Information I Collect

I may collect the following information when you use this site:

• Name and contact details such as email and phone number
• Billing and order information
• Messages you send via contact forms, email and other platforms
• Information you choose to share when ordering custom products

I only collect what is necessary to provide my services, protect your data, and comply with legal obligations.

 

3. How Your Information Is Used

• To process orders and payments
• To deliver services or digital content
• To respond to enquiries or messages
• To meet legal or accounting obligations

I do not sell or share your personal data or communications for marketing purposes, ever.

 

4. Payments

Payments are processed securely through third-party providers. I do not store or have access to your full payment card details.

 

5. Email Communication

If you contact me by email or sign up to receive updates, your details will only be used for the purpose you provided them for. You can unsubscribe or ask to be removed at any time.

 

6. Cookies

This website may use basic cookies to ensure it functions properly and to understand how visitors use the site. These cookies do not store personal information. You can manage or disable cookies through your browser settings.

 

7. Data Storage and Security

I take reasonable steps to keep your information secure and to protect it from unauthorised access, loss, or misuse.

I currently use third-party providers including Webador, SumUp and Brevo to help deliver website, booking, payment and email services. These providers process personal data according to their own privacy policies and terms. Where applicable, I encourage you to review those policies directly.

Additional third-party providers may be used from time to time where necessary to support the operation of this website and business.

 

8. How Long Data Is Kept

Personal data is kept only as long as necessary to fulfil the purpose it was collected for, including legal and accounting requirements.

 

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data I hold about you
• Request corrections or updates
• Ask for your data to be deleted where appropriate
• Object to or restrict certain processing.

You can exercise any of these rights by contacting me directly at info@reikicbjournal.com at any time.

 

10. Changes to This Policy

I may update this Privacy Policy from time to time. The latest version will always be available on this page, and I encourage you to check it occasionally.